Política de reembolso

International Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

1. Eligibility Requirements
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a valid receipt or proof of purchase.

2. How to Initiate a Return
To start a return, please contact us at thesolutionscr@gmail.com. 

If your return request is approved, we will provide you with full return instructions and the designated return shipping address. Items returned without prior authorization will not be accepted.

Return Address:
The Solutions CR, Playa Samara, Guanacaste, Costa Rica.

3. Shipping Costs & Import Duties
- Return Shipping Costs: Customers are responsible for paying all return shipping fees, unless the return is due to a defective, damaged, or incorrect item sent by us.
- Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit by international carriers.
- Customs & Duties: Any customs duties, taxes, or handling fees incurred during international return shipping are the responsibility of the customer and may be deducted from the final refund amount.

4. Damages and Order Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at thesolutionscr@gmail.com with your order number and photo/video proof so we can evaluate and resolve the issue.

5. Non-Returnable Items & Exceptions
Certain types of items cannot be returned:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized products
- Personal care goods (e.g., beauty products, cosmetics)
- Hazardous materials, flammable liquids, or gases
- Sale/clearance items and gift cards

6. Exchanges
The fastest way to exchange an item is to return the original product following the steps above. Once the return is accepted, you may make a separate purchase for the new item.

7. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification, pursuant to EU consumer law. Items must meet all eligibility conditions outlined in Section 1.

8. Refund Process
We will notify you once we have received and inspected your returned item to confirm whether the refund is approved. 

If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider. 

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thesolutionscr@gmail.com.